Managed Services

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MANAGED SERVICES

Putting the Power of Network Expertise in Your Hands

Managing a network takes a lot of time and can often prevent an internal tech team from pursuing more meaningful and rewarding projects. For many companies, a Managed Service solution makes sense - but not all Managed Services are the same.

At Von Technologies, we completely redesigned how Managed Services are delivered. We built a service that is proactive, responsive, and effective - staffed with experts who can quickly resolve issues.

Not only do we do keep your network up-and-running, we track trends, loads, and changes in network demands, so that we can help you make smart decisions about how to keep your network ahead of the game.

From onboarding to delivery, you will notice Von does things differently, and you will feel that you always have a partner that you can trust and rely on each step of the way.

A Strategic Approach to Your Network

Von's 5-Step Solution

Our Clear Step-by-Step Process Provides a Seamless Transition

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Step 1. Deep-Dive Assessment

Our proprietary system automatically finds and identifies specific detailed information about your network assets so that you benefit immediately from having real-time, accurate information about the devices on your network.

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One of the many challenges for businesses getting started with a Managed Solution is compiling an accurate asset list, which includes details about all of the devices that are on their network. Inaccurate lists lead to problems: some devices may not be monitored or devices may later be discovered, thereby creating unplanned costs.

At Von, we approach it differently. We have developed a hybrid solution consisting of an On-Site Probe + Secure Cloud-Based Applications. Our proprietary Software-Controlled Asset Mapping Process (SCAMP) allows us to construct an accurate list of assets within your network BEFORE we set up a contract. All parties will have a clear, accurate, and reliable list of assets, which enhances the effectiveness of the monitoring process and helps to make the service a fixed cost.

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Step 2. Onboard & Stabilize

We work hard to ensure your network is stabilized and running in tip-top shape before we begin actively monitoring.  Any remediation work that is needed is undertaken at this time to fix existing issues.

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In this stage of our process, we begin developing detailed documentation and network standards. We establish naming conventions, escalation trees, review OEM service agreements, and perform initial remediation work, if necessary.

We ensure that the network is healthy and stabilized to establish a good baseline for future service.

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Step 3. Refine & Integrate

Every network, environment, and organization is unique.  We take time to get to know yours by working closely with your tech team to refine parameter settings and establish communication schedules.

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Like with any relationship - it takes time to get to know one another, and certainly this is true for network management. Step 3 of our process allows us to observe the network and start establishing sensitivity parameters for the specific environment.

We also refine and calibrate our methods and frequency of communication with the internal tech team so that we are keeping them informed, but not bombarding them with unnecessary details.

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Step 4. Manage & Optimize

Leave the day-to-day worries to us.  Our solution performs 24-7 scans of your network, automatically opens alerts and tickets, and our Level 1.5 - Level 3 technicians fix problems quickly and proactively.

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Step 4 is the heart of our service - the rigorous, day-to-day, proactive monitoring of the network. Our secure, cloud-based solution actively identifies potential issues, opens and ranks alerts and tickets based on severity.

Our Network Operation Centers (NOCs) are staffed by a cohesive team of Level 1.5-2 technicians backed by Level 3 technicials. Issues are resolved quickly - many times before any reduction of service is observed.

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Step 5. Forecast & Consult

Consistently, our clients report that it is the expert advice and consulting about their network that provides the most value to their organization.  We provide your decision-makers with informed, actionable insights.

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At Von, our solutions are built by decision-makers for decision-makers. We understand the pressure and responsibility that comes with investing in technology assets. We regularly review the network in big-picture terms.

Our expert consultants provide key performance indicators (KPI) in context of the specific business goals. We help the leadership teams address possible compliance issues and look forward to future. We share industry trends and best practices that the organization may not be utilizing.

We provide recommendations supported by rationale and options that carefully weigh the pros and cons of each decision. This approach to network management is why Von is frequently considered a "trusted partner" by our customers - a reputation that we are proud to maintain.

Our experts can keep your technology operating at its best!

Three Ways Our NOC Provides More Coverage

You will feel the Von difference with every interaction!

Superior Skills

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Our NOC has Level 1.5 and Level 2 Technicians backed by Level 3 Technicians who can solve the most complex issues quickly.

Direct Relationships

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Every customer account has both a primary and secondary point of contact who know the customer’s environments well.

Focused Attention

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Each Technician has a a limited number customer accounts (compared to industry standard of 8:1), which means more coverage!

Different Levels of Service Available

Three Tiers of Support

As a Managed Service Provider (MSP), we strive to proactively monitor your systems and ensure that they are optimized to meet your needs.

Our NOC (Network Operation Centers) are staffed 24x7 to provide ongoing review of your systems.

We offer three levels of service so that you can pick the level of support that is right for your organization.

certifications

Certified Experts

Our engineers are highly trained, experienced and have earned multiple networking and system certifications. We invest heavily in ongoing education and training.

You will always have a dedicated team who knows your network inside and out and can address your questions in a prompt and professional manner.

Good

Essential
  • Advanced Monitoring & Alerting
  • Key Performance Indicators
  • Quarterly In-Depth Reporting

Better

Proactive
  • Advanced Monitoring & Alerting
  • Key Performance Indicators
  • Quarterly In-Depth Reporting
  • OS Compliance Management
  • Asset Management
  • PSA Integration

Best

Proactive+
  • Advanced Monitoring & Alerting
  • Key Performance Indicators
  • Quarterly In-Depth Reporting
  • OS Compliance Management
  • Asset Management
  • PSA Integration
  • Configuration Management
  • Scheduled Preventative Maintenance
  • Complete IM/PM Services
  • Monthly Network Health Reviews

About Us

Von Technologies is an Information Technology Services corporation focused on network infrastructure, wireless networks, and device connectivity.

Services

Our services portfolio encompasses the network lifecycle from planning and consultation, to design and deployment, to optimization and support. Project structures supported include large-scale technology deployments, custom projects, and managed services.

©2018 Von Technologies, LLC. All Rights Reserved.

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