• Structured Cabling

    Structured Cabling

    "We need to find people that we can trust and are going be there when we need them and we have found that in Von Technologies. They never let us down, they know our business, they listen, and they have come up with solutions when we need them." Karen L., Director Network Services, Global Retail Read More
  • Infrastructure Services

    Infrastructure Services

    "Thank you for taking good care of my customer. I got good reviews about Von’s work on the VoIP design and network upgrade implemented." Mike M. Global Telecommunications Company Read More
  • POS

    POS

    Just a short note to thank you and your team for the excellent work you have done on the POS deployment. Despite the delayed start due to weather conditions you still managed to completed the deployment on schedule which was an excellent achievement. Testing was also good and quality of the test data recorded in the tracking sheet has demonstrated that you and your team have had a good grasp on all the issues. Bob C., Program Manager, Global Quick Service Restaurant. Read More
  • Professional Services

    Professional Services

    "I want to give a special thanks to you, it was your project management and knowledge that pulled this off and got us back, moving again. I know it was a lot of work and several headaches. Global Financial Institute, Chris C. PMP Program Manager" Read More
  • Unified Communication

    Unified Communication

    "Thank you very much for your work in helping us to get our VoIP phone system installed successfully, especially for the great work during cutover. I appreciate Von’s expertise with us on site, leading our system admin team through personalized training exercises and answering questions along the way. It was your expertise during cutover day leading testing and troubleshooting across the sites that made a difference in driving the phone deployment to success. Jennifer L, PMP Global Defense & Aerospace Company." Read More
  • Wireless Networks

    Wireless Networks

    "Thank you all that have supported this effort. This has been a site that was complex in so many levels. Yet again, I find myself saying thank you not only for the onsite teams but those that has served as a liaison between all. You have proven to be a valuable team member that not only supports the clean and well-designed deployments but also those anomalies that make us all want to pull our hair out. I cannot put into words the appreciation that I have for the “Von Team”. Yvonne D, PMP Global Communications Company Hospitality." Read More
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Regional Utilities Provider

 

Infrastructure Upgrade

  • Scope:  During this project, Von Technologies conducted an on-site upgrade and licensed existing UCCX.  We removed and installed a new agent and supervisor software.

 

  • Approach: During the first look at the system, we noticed a hardware failure. One of the hard drive had failed and was not redundant.  We were able to help the customer identify the issue and create TAC case for a warranty swap.  Also, we noticed slow network response times to the UCCX server prior to upgrade. Von Technologies identified the issue as the Eth0 port on the server was set to 10 half. Thus, we fixed these issues and implemented the new upgrade and agent software.

 

  • Result: The customer was surprised with the issues that had been identified, and was happy that they were fixed. Performance was greatly improved and the upgrade went smoothly.

 

  • Technology Used:
    • Cisco Unified Contact Center Express