• Structured Cabling

    Structured Cabling

    "We need to find people that we can trust and are going be there when we need them and we have found that in Von Technologies. They never let us down, they know our business, they listen, and they have come up with solutions when we need them." Karen L., Director Network Services, Global Retail Read More
  • Infrastructure Services

    Infrastructure Services

    "Thank you for taking good care of my customer. I got good reviews about Von’s work on the VoIP design and network upgrade implemented." Mike M. Global Telecommunications Company Read More
  • POS

    POS

    Just a short note to thank you and your team for the excellent work you have done on the POS deployment. Despite the delayed start due to weather conditions you still managed to completed the deployment on schedule which was an excellent achievement. Testing was also good and quality of the test data recorded in the tracking sheet has demonstrated that you and your team have had a good grasp on all the issues. Bob C., Program Manager, Global Quick Service Restaurant. Read More
  • Professional Services

    Professional Services

    "I want to give a special thanks to you, it was your project management and knowledge that pulled this off and got us back, moving again. I know it was a lot of work and several headaches. Global Financial Institute, Chris C. PMP Program Manager" Read More
  • Unified Communication

    Unified Communication

    "Thank you very much for your work in helping us to get our VoIP phone system installed successfully, especially for the great work during cutover. I appreciate Von’s expertise with us on site, leading our system admin team through personalized training exercises and answering questions along the way. It was your expertise during cutover day leading testing and troubleshooting across the sites that made a difference in driving the phone deployment to success. Jennifer L, PMP Global Defense & Aerospace Company." Read More
  • Wireless Networks

    Wireless Networks

    "Thank you all that have supported this effort. This has been a site that was complex in so many levels. Yet again, I find myself saying thank you not only for the onsite teams but those that has served as a liaison between all. You have proven to be a valuable team member that not only supports the clean and well-designed deployments but also those anomalies that make us all want to pull our hair out. I cannot put into words the appreciation that I have for the “Von Team”. Yvonne D, PMP Global Communications Company Hospitality." Read More
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Regional Construction Provider

 

Infrastructure Upgrade

  • Scope:  This project consisted of upgrading and migrating CUCM, Unity, UCCX, and Presence from leased equipment to new two UC220 servers. Von Technologies swapped out a PSTN gateway router and six CAT 3560 switches.  Then, we removed and installed agent and supervisor software. Finally, we configured Unity, Presence, and integrated with LDAP and Exchange.

 

  • Approach:  Von Technologies swapped out all switches and PSTN gateways. Given the timeline of this project, there was a lack of downtime, limiting the versions we could create in the new environment and forcing us to manually migrate settings over so that we could have the new system in parallel to the existing.

 

  • Result: The timeline was met and the end user did not experience any downtime.  Local IT staff was familiar with the new system and appreciated the look and feel was the same as the old one.

 

  • Technology Used:
    • Cisco Unified Communications Manager (CallManager)
    • Cisco Unity Connection
    • Cisco Unified Presence
    • Cisco Unified Contact Center Express