• Structured Cabling

    Structured Cabling

    "We need to find people that we can trust and are going be there when we need them and we have found that in Von Technologies. They never let us down, they know our business, they listen, and they have come up with solutions when we need them." Karen L., Director Network Services, Global Retail Read More
  • Infrastructure Services

    Infrastructure Services

    "Thank you for taking good care of my customer. I got good reviews about Von’s work on the VoIP design and network upgrade implemented." Mike M. Global Telecommunications Company Read More
  • POS

    POS

    Just a short note to thank you and your team for the excellent work you have done on the POS deployment. Despite the delayed start due to weather conditions you still managed to completed the deployment on schedule which was an excellent achievement. Testing was also good and quality of the test data recorded in the tracking sheet has demonstrated that you and your team have had a good grasp on all the issues. Bob C., Program Manager, Global Quick Service Restaurant. Read More
  • Professional Services

    Professional Services

    "I want to give a special thanks to you, it was your project management and knowledge that pulled this off and got us back, moving again. I know it was a lot of work and several headaches. Global Financial Institute, Chris C. PMP Program Manager" Read More
  • Unified Communication

    Unified Communication

    "Thank you very much for your work in helping us to get our VoIP phone system installed successfully, especially for the great work during cutover. I appreciate Von’s expertise with us on site, leading our system admin team through personalized training exercises and answering questions along the way. It was your expertise during cutover day leading testing and troubleshooting across the sites that made a difference in driving the phone deployment to success. Jennifer L, PMP Global Defense & Aerospace Company." Read More
  • Wireless Networks

    Wireless Networks

    "Thank you all that have supported this effort. This has been a site that was complex in so many levels. Yet again, I find myself saying thank you not only for the onsite teams but those that has served as a liaison between all. You have proven to be a valuable team member that not only supports the clean and well-designed deployments but also those anomalies that make us all want to pull our hair out. I cannot put into words the appreciation that I have for the “Von Team”. Yvonne D, PMP Global Communications Company Hospitality." Read More
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Global Food Distribution Corporation

 

IP Telephony and Contact Center Upgrade and Virtualization

  • Scope:  During this project, we helped to plann, design, implement, and provide support for a virtualized IP Telephony system.  Von Technologies implemented core network equipment in a hosted data center environment with centralized PSTN access for 70+ locations and 2,000+ endpoints. We managed deployment and implementation for migration of satellite sites in four countries, from a variety of legacy systems to a single redundant IP Telephony core.

 

  • Approach: An IP Telephony design engineer and project manager cooperatively collected, documented, and planned deployment of core system hardware in conjunction with the existing system.  The core system was deployed to establish a framework for support of satellite sites.  Satellite sites were categorized by size, complexity, and priority, and was deployed in consideration of these factors.  Contact Center sites and high-availability sites were migrated in two flash cuts to minimize business impact.  Post-implementation support was conducted to confirm and validate system functionality.

 

  • Result: The customer environment has been implemented on a current, standardized, centrally-managed, and supportable IP Telephony infrastructure. The customer has simplified carrier contracts and billing for hub-and-spoke MPLS network connections with centralized PSTN service.